Privacy Policy Commitment

How we handle your personal data with care and transparency

Overview and Scope of Policy

At Orivexalune, safeguarding your privacy is fundamental. This policy applies to all data collected via our city guide platform and related contact forms or support services.

We take extra measures to ensure your information is managed lawfully and transparently, in line with Malaysian privacy laws and global standards.

What Data We Collect and Why

We gather only what is necessary for city guide functionality, travel recommendations, and to improve user experiences.

Information You Provide Directly

  • • Your full name and contact details when requesting support
  • • Travel interests submitted for personalized suggestions
  • • Feedback and survey responses to improve our guides
  • • Booking details or preferences, if provided
  • • Any correspondence via forms or email

Information Collected Automatically

  • • Device type, browser, and visit time are logged
  • • IP address for session management and security
  • • Cookies to enhance site performance and usability
  • • Interaction metrics for improving route experiences
  • • Navigation paths throughout our online guides

How We Use Your Data

Personal data is used to deliver tailored route recommendations, address inquiries, and maintain platform security.

  • • Providing personalized guides and route suggestions
  • • Fulfilling support and information requests
  • • Enhancing guide quality based on user feedback
  • • Securing our website and preventing misuse
  • • Sending updates relevant to your travels
  • • Analyzing user trends to improve offerings
  • • Complying with applicable local laws

Our Promise: We never sell your personal information. Data is accessed only by authorized team members for necessary purposes.

Sharing and Protecting Your Data

Data is shared strictly to fulfill your requests or comply with legal obligations. Third-party providers must meet our privacy standards.

Trusted Service Providers

Partners only access information essential for route delivery or support. All partners observe confidentiality agreements.

Legal and Compliance Matters

We disclose information only when legally required or to protect platform integrity.

Anonymous Usage Data

General site usage statistics are collected and shared without identifying users.

Your Rights and Choices

You may access, update, or delete your personal data and can opt out of updates at any time. Contact us to exercise these rights.

  • • Access your information anytime on request
  • • Request corrections to inaccurate details
  • • Ask for your data to be deleted
  • • Obtain a portable copy of your information
  • • Object to certain types of data processing
  • • Request processing restrictions where permitted

To take action regarding your data, or if you have privacy concerns, contact our support team.

How We Keep Your Data Safe

Data protection includes technical safeguards and regular team training to minimize risks and maintain privacy.

Technical Security Steps

  • • Data encryption and secure server usage
  • • Monitoring for threats and unauthorized access
  • • Frequent security updates and audits
  • • Limited system access for team members

Organizational Safeguards

  • • Staff privacy training and regular reviews
  • • Clear personal data handling procedures
  • • Strict confidentiality agreements in place
  • • Ongoing compliance with legal requirements

How Long We Retain Data

Personal information is kept only as long as necessary for our services, to meet legal requirements, or until you request removal.

  • • Kept for service duration or until deletion requested
  • • Usage data helps improve guides, retained briefly
  • • Stored as needed for support follow-up
  • • Kept for Malaysian law compliance only
  • • Managed in accordance with opt-out requests

You can request deletion or correction at any time without penalty.

If Data Leaves Malaysia

Cross-border data transfers occur only if necessary and protected by privacy standards and agreements.

  • • Secure transfer protocols to partners abroad
  • • Strict agreements with overseas providers
  • • User consent gained where required
  • • Periodic risk assessments of transfers

About Cookies and Tracking

Cookies help us tailor your site experience, analyze trends, and remember preferences for future visits.

Types of Cookies We Use

  • • Enable navigation and core city guide features
  • • Monitor website use to spot improvement areas
  • • Remember user settings for future visits
  • • Provide location-based enhancements and tools

Manage cookie preferences anytime in your browser settings.

How We Update Our Privacy Policy

We may update this policy and notify you by posting changes on orivexalune.sbs with an updated effective date.

  • • Notices on our website for major changes
  • • Update emails to registered users if needed
  • • Version history on the privacy page
  • • Clear effective date for all revisions

Review this page regularly to stay informed about privacy updates.

Contacting Us About Privacy

Questions or requests? Contact our privacy support via the details below.

Orivexalune

Regus - Kuala Lumpur Visio Tower, Kuala Lumpur 50490 Malaysia

Phone: +60 14-356 1644

Email: content@orivexalune.sbs

Last updated February 17, 2026

Effective February 17, 2026